Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for a Teryvqa™ purchase.
Return Window
Eligible products may be returned within the applicable return period after confirmed delivery. To remain within the return period, please contact us before that period expires.
Starting a Return Request
Before sending an item back, contact service@teryvqa.com .
Please provide your order number, the product name, the reason for the return, and relevant photographs or video when appropriate.
Return Eligibility
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally be unused, complete, unaltered, and returned with original parts, accessories, inserts, and packaging where reasonably possible.
Pet-Product Condition & Hygiene
Because many Teryvqa™ products are intended for direct pet use, products that are heavily used, contaminated, chewed, torn, scratched beyond reasonable inspection, or missing parts may not qualify for a standard preference-based return unless required by law or the issue existed when the product was received.
Damaged, Defective, Incorrect or Incomplete Orders
Please contact us promptly and include clear evidence of the issue, including packaging and the shipping label where relevant. After review, we may provide a replacement, reshipment, refund, or other appropriate solution.
Normal Product Variation & Pet Behavior
Minor differences in color, texture, stitching, printing, material tone, packaging, dimensions, or manufacturing finish are not necessarily defects. Differences in how an individual cat reacts to or uses a toy are also not, by themselves, evidence of a defect.
Return Shipping
Return shipping terms depend on the reason for the return. Please contact customer support before returning any item for applicable return-shipping instructions.
Return Destination
Do not automatically send returns to our registered company address or the address printed on an incoming shipping label. Approved returns will receive the correct return instructions and destination from customer support.
Refund Processing
After an approved return is received and inspected, the approved refund will be processed to the original payment method unless another method is required by law. Your bank or payment provider may require additional time to post the refund.
Original Shipping Charges
The treatment of original shipping charges depends on the reason for the return and any rights provided under applicable law. Please contact customer support for details relating to your order.
Exchanges
Exchange availability depends on the circumstances of the order and the product involved. Please contact customer support before sending an item back to confirm the available resolution.
Order Cancellation
If you wish to cancel an order, please contact customer support as soon as possible. Cancellation cannot be guaranteed once order processing or fulfillment has begun.
Consumer Rights
Nothing in this policy limits mandatory rights or remedies available under applicable consumer-protection law.
Contact Us
For a return or refund request, contact service@teryvqa.com with your order number.
You may also contact us by phone at +86 189 2619 2934 . Customer service is available daily from 8:00 AM to 8:00 PM China Standard Time (UTC+8).