Shipping Policy

Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared within a processing period to be confirmed before publication.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may require up to a longer processing period to be confirmed before publication.

Estimated Delivery

For supported destinations, estimated carrier transit time is generally a delivery timeframe to be confirmed before publication after dispatch.

Processing time and carrier transit time are separate. Delivery estimates are expected ranges and are not guaranteed arrival dates.

Shipping Charges

Shipping charges will be confirmed before publication and displayed at checkout..

The applicable shipping cost and final order total should be shown before the order is completed.

Fulfillment & Shipping Origin

Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipping origin shown on the parcel may differ from the registered business address.

Products from the same order may occasionally ship separately and may receive different tracking numbers.

Tracking Your Shipment

When tracking becomes available, a shipping confirmation with the available tracking details will normally be sent to the email address entered during checkout. The carrier may require additional time after a label is created before the first tracking movement appears.

Address Accuracy

Please review the shipping address carefully before completing an order. If you discover an error, contact service@teryvqa.com as soon as possible. We cannot guarantee an address change after fulfillment begins.

Delivery Delays

Weather, customs procedures, carrier disruptions, peak-season volume, remote destinations, public holidays, or other circumstances outside our reasonable control may affect delivery times.

Lost or Stalled Tracking

If tracking has not updated for an unusual period or a parcel appears lost, contact service@teryvqa.com with your order number. We may need to review the case with the carrier or fulfillment partner before providing the next solution.

Damaged Packages

If an order arrives visibly damaged, photograph the outer package, shipping label, internal packaging, and affected product where possible. Contact customer support promptly so the issue can be reviewed.

Customs, Duties & Taxes

Customs, duties, and tax responsibilities will be confirmed before publication.

Contact Us

For shipping questions, contact service@teryvqa.com and include your order number whenever possible.